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Frequently Asked Questions

Orders & Shipping

Currently we accept credit card via Stripe.

If a payment has been declined due to unknown reason, we suggests trying another credit card, however, if such is unavailable, please contact us.

Yes, we are shipping to the following countries:
Austria, Croatia, Czech Republic, Romania, Slovakia, Slovenia, Belgium, Bulgaria, Germany, Hungary, Luxembourg, Netherlands, Poland, Denmark, France, Ireland, Italy, Estonia, Finland, Latvia, Lithuania, Portugal, Spain, Sweden,

We exclusively use GLS for all our shipments to ensure reliable and efficient delivery service. The delivery time for your package depends on your location and GLS’s service policies. If you have any questions or concerns regarding the delivery timeframe for your package, please don’t hesitate to contact our customer support team for assistance.

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to change an order, including delivery address, once it’s submitted.

To apply a discount code or gift card code to your order, please enter your code into the dicount code field at checkout and click apply.

Yes, we have a dedicated customer service team that is available to answer any questions or concerns you may have. You can reach us via email or through our website’s contact form.

Returns & Exchanges

If your item arrives damaged or defective, please contact us immediately with photos of the damage or defect. We will gladly replace the item or issue a refund at no additional cost to you.

In most cases, customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. 

Yes, you can still return or exchange opened or used products within our specified return period. However, please ensure that the product is in resalable condition and includes all original packaging.

To initiate a return or exchange, please contact our customer service team at [contact email/phone number]. They will guide you through the process and provide you with a return authorization if applicable.

Once we receive your returned item, please allow [X] business days for us to process your return or exchange. Refunds will be issued to the original payment method used for the purchase.

If you received the wrong item in your order, please contact us immediately, and we will arrange for the correct item to be sent to you at no additional cost. We may also provide a prepaid return label for the incorrect item.

We take allergic reactions seriously and understand that they can occur despite our products being formulated with care. Please contact us if you experience any adverse reactions, and we will assist you with a return or exchange based on our return policy.

About the Brand

Yes, all of our products are cruelty-free and not tested on animals.

Yes, we strive to use eco-friendly packaging whenever possible. We strive to minimize our environmental footprint by using as less plastic as we can.

No, our products do not contain parabens or other harmful chemicals.

Our products are vegan-friendly, formulated without any animal-derived ingredients.

Absolutely. We are committed to formulate products free from potentially harmful chemicals such as parabens, sulfates, phthalates, and synthetic fragrances. We believe in the power of nature to nurture and enhance the skin without compromising on safety.

While our products are generally well-tolerated by most skin types, individual reactions may vary. We offer a diverse range of products tailored to different skin concerns, and we recommend consulting with a skincare professional or performing a patch test if you have specific skin sensitivities.

To stay informed about the latest news, product releases, and exclusive promotions, we encourage you to sign up for our newsletter on our website and follow us on social media platforms such as Instagram, Facebook, and Tik Tok.

The ingredient list (INCI) can be found on the product or on the packaging of every product and on the webshop.

Allergenes

Generally, natural ingredients are gentle, making them suitable for sensitive skin. However, individual reactions may vary, so it’s recommended to perform a patch test before using extensively.

While we strive to use natural ingredients, some individuals may still be allergic to certain botanical extracts or essential oils present in these products. It’s essential to carefully read the ingredient list and be aware of any known allergies.

Common allergens found in nut oils (such as almond or coconut), certain essential oils (like lemon, grapefruit, or tea tree), and plant extracts (such as chamomile or aloe vera). Individuals with known allergies to these ingredients should exercise caution.

Like any cosmetic product, products with high percentage of natural ingredients have the potential to trigger allergic reactions in some individuals, especially if they are sensitive to specific natural ingredients. Always perform a patch test and discontinue use if any adverse reactions occur.

People with food allergies should be cautious when using products containing ingredients derived from common food allergens like nuts or soy. Always check the ingredient list and consult a healthcare professional if uncertain.

If you experience any adverse reactions, such as redness, itching, or swelling immediately discontinue use and rinse the affected area with water. Consult a healthcare professional if symptoms persist or worsen.

At Nordur Cosmetics, we strive to provide comprehensive information to address your queries and concerns. However, if you haven’t found the answer you’re looking for in our FAQs, we’re here to help. Your satisfaction is our priority, and we’re committed to assisting you in any way we can.

Whether you have questions about specific products, ingredients, or need assistance with your order, our dedicated customer support team is ready to assist you. Please don’t hesitate to reach out to us by filling out the contact form on our website or sending us an email directly at info@nordurcosmetics.com

We value your feedback and are continuously working to improve our customer experience. Your inquiries help us understand your needs better, allowing us to serve you even more effectively. Thank you for choosing Nordur Cosmetics, and we look forward to hearing from you soon!